Frequently
Asked
Questions

WellMynd is a telemedicine clinic. We provide online treatment for mental health, physical health and lifestyle related issues.

Where is WellMynd Available?

WellMynd is currently available in Minnesota.

Stay tuned – we plan to offer our services in additional states soon.

What Does WellMynd Do?

WellMynd is a healthcare company that aims to affect the overall well-being of individuals. We provide online treatment for the following conditions for individuals 18 years or older in the state of Minnesota:

Mental Health: depression and anxiety disorders (social anxiety, generalized anxiety, panic disorder or PTSD). We may be able to provide psychotherapy (not medication management) for some other conditions such as substance abuse and bipolar disorders.

Physical Health: We assist individuals in following treatment plans outlined by their family physicians to treat conditions such as high blood pressure, diabetes, heart disease, arthritis and other bone and muscle problems.

Lifestyle Health: We can help with diet and nutrition, weight loss, smoking cessation, sleep problems, stress management, aging-related issues and anything related to lifestyle.

When Are Appointments Offered?

Appointment times vary by clinician, but are generally scheduled in advance and most often occur during business hours or early evening hours on weekdays (Monday through Friday), depending on schedules and availability. More detailed scheduling options can be discussed during the free initial consultation with the clinician.

Please note WellMynd is not a 24 hour, 7 day service.

Does WellMynd Treat Minors?

We treat individuals that are 18 years or older at this moment. Individuals less than 18 may be seen by our clinicians on a case-by-case basis. and please feel to contact us at admin@wellmynd.com.

How Can WellMynd Help Me with My Mental Health?

WellMynd screens individuals to make sure they can be safely treated online. WellMynd offers psychotherapy to address depression, anxiety disorders and behaviors to help better treat chronic conditions and harmful lifestyle habits such as smoking.

WellMynd uses board certified physicians to prescribe FDA approved medications for anxiety and depression.

Individuals could be benefit from psychotherapy, medications or a combination of both.

How Does Online Treatment Compare to an In-Person Visit?

Diagnosis of depression and anxiety is made by a qualified clinician by understanding the symptoms that a person experiences. In many cases, no blood tests or physical touch is needed and online diagnosis and treatment is as effective as an in person visit. In fact, many people like online treatment due to ease of access from the comfort of their home. But then, online treatment is not for everyone. (See criteria below)

Does WellMynd Treat All Mental Health Conditions?

WellMynd is available to people 18 years and older who believe they may be experiencing depression or an anxiety disorder (social anxiety, generalized anxiety, panic disorder or PTSD).

Remote or online care is not a good fit for people with certain conditions or situations.

Psychotherapy:

  • Previous suicide attempt or active suicide planning
  • Frequent hospitalizations due to severe mental health illness
  • Unstable domestic situation due to abuse, presence of firearms, illegal drugs, etc.
  • Multiple diagnoses at same time (severe depression, substance abuse, borderline personality)
  • Lack of an electronic device, stable internet connection or privacy for treatment sessions

Note- We can do an initial assessment to see if you are a good fit for online treatment. Clients under 18 can be seen on a case-by-case basis.

Medication Management:

Note that some clients may be a good fit for online psychotherapy but not for online medication management, such as in cases of:

  • Previous suicide attempt or active suicide planning
  • Schizophrenia or any symptoms of psychosis
  • Bipolar Disorder or any symptoms of mania
  • Substance Abuse problems
  • Pregnant or nursing
  • Kidney or liver disease, seizures, or long QT

If any of these describe you, it’s best for you to be seen by a doctor in-person so you can get the care that’s right for you. If you have doubts, we can still do an assessment to see if you are a good fit for online treatment.

What Medications Does WellMynd Prescribe?

Our clinicians can prescribe medications to treat anxiety and depression. We can also prescribe medications for smoking cessation and sleep-related issues. We do not prescribe medications for physical health conditions such as blood pressure, weight loss, cholesterol, etc. We cannot prescribe any pain medications, stimulants or any other medications that are habit-forming.

How Do I Receive My Medications?

WellMynd clinicians will send prescriptions electronically to your preferred pharmacy.

How Can WellMynd Help Me with My Physical Health?

Physical health conditions such as diabetes, obesity, heart disease, arthritis, low bone density, muscle loss/weakness are affected by a person’s mental health and lifestyle.

Mental health conditions like anxiety and depression can make it hard to give up harmful behaviors such as smoking and decrease motivation to adopt health behaviors such as exercise. We can improve your mental health and guide you regarding healthy behaviors such as proper diet, sleep and exercise.

WellMynd clinicians can help answer questions about your physical health conditions related to their impact, medications, lab work, etc. (see below). Please note that the main impact we have on your physical health is by improving your mental health and helping you adopt healthy behaviors.

Does WellMynd Diagnose and Prescribe Medications for Physical Health Conditions Such As Diabetes and High Cholesterol?

WellMynd only provides online or remote care. We are not able to diagnose physical health conditions listed above. We also cannot order labs or prescribe medications for physical health conditions. Typically, the diagnosis and treatment plan (including medications, if needed) is prescribed by your family physician. We can help when clients need ongoing guidance beyond what they able to obtain from their family physician. We serve to be a resource to answer questions about the diagnosis, treatment plan, medications, etc.

What is Lifestyle Medicine?

Lifestyle Medicine is a field of medicine that uses lifestyle therapeutic approaches to treat, reverse, and prevent chronic diseases, and therefore improve a person’s overall well-being. Our clinicians can address the harmful behaviors and a person’s mental health with psychotherapy and medications. We can also guide you in building healthier behaviors in regards to diet and nutrition, adequate sleep, regular physical activity or exercise, stress management, and avoiding or quitting use of risky substances such as tobacco (often called smoking cessation).

A person’s overall well-being is affected by their mental and physical health. Your lifestyle is a big part of your well-being, as well. Most chronic conditions such as obesity, high blood pressure, high cholesterol and diabetes are affected by overeating, excess sugar, smoking, lack of exercise, etc. Stressors related to jobs, relationships and other life events can affect your mental health, which can also lead to harmful behaviors.

WellMynd is equipped to help improve mental, physical, and lifestyle health, and overall well-being.

How Much Does It Cost to See a WellMynd Clinician?

WellMynd accepts self-pay as well as payments from most major insurance companies. The cost of a visit is the same as an in-person visit and depends on the complexity of the situation. We currently accept payments from the following insurance companies and are working hard to expand that list:

Medicaid (MA), BCBS MN, UCare, Hennepin Health, United Health, Medica, PrimeWest

What Kind of Setup Do I Need to Be Able to See a WellMynd Clinician?

You will need an electronic device such as a computer, tablet or cell phone with a camera and an internet connection.  We use a secure video conferencing software for sessions. You do not need to download or install any software to begin treatment.

It is important to have a private, quiet, well-lit location for treatment sessions where you can feel comfortable talking openly about symptoms while having your privacy and confidentiality respected.

How Good Do I Have to Be with Technology?

Typically, anyone who can operate an electronic device (computer, smartphone, tablet) and use email or Facebook is able to access our services.

Can I See a WellMynd Clinician for Crisis or Emergency Situations?

No, WellMynd is an online service and is not appropriately equipped to handle crisis or emergency situations; however, help is available:

Our clinicians are not available overnight and generally operate from 8 AM to 5 PM (Central Standard Time) outside of pre-scheduled appointment times. We are generally not a weekend or 24 hour / 7 day a week service.

If you are not currently in crisis, but are suffering from a condition which makes you mentally or physically unstable, online care may not be suitable to appropriately address your health needs. Please contact Mental Health Minnesota or your local NAMI (National Alliance on Mental Illness) chapter, which you can find by visiting the NAMI Minnesota website for other in-person resources available in your local community.

Ready to get started?

Let our experienced clinicians help you start to feel better.

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911

If you are having a mental health crisis or a medical emergency, please call 911 or go to your local emergency room.

763-200-1185

If you are in need of more information, give us a call! One of our providers will answer any questions you may have.